Student Ombuds Services
Confidential, neutral, and independent support for KAUST students navigating academic, research, or community-related concerns.
Request Ombuds SupportThe Student Ombuds provides confidential, neutral, and independent support to KAUST students navigating academic, research, or community-related concerns.
This service offers an informal space to discuss issues, explore options, and identify appropriate next steps in alignment with University policies and processes.
How the Ombuds Can Support You
Students may seek support for:
- Academic progress, supervision, or requirements
- Teaching and learning experiences
- Interpersonal or cultural conflicts
- Student services or administrative processes
- Campus life, facilities, or living arrangements
- Situations where guidance on next steps is needed
Support may include:
- Clarifying concerns and available options
- Preparing for conversations or decision-making
- Facilitating communication, where appropriate
- Identifying relevant University resources
Principles of the Service
Confidentiality
All discussions are confidential, except where there is a risk of serious harm or where disclosure is required by law.
Neutrality and Impartiality
The Ombuds does not advocate for any individual or party and supports fair and equitable processes.
Independence
The Ombuds operates independently and without interference.
Informality
The service does not conduct formal investigations or make decisions.
Important Information
- The service is voluntary and informal
- It does not replace formal grievance or reporting channels
- It does not provide legal advice
- It does not serve as formal notice to the University
- Where appropriate, students may be referred to relevant University offices for formal processes